Frictionless shopping. Optimized operations
AI applications for retail that deliver instant, personalized support at every touchpoint, enable associates to assist customers in the moment, and improve operational efficiency.
Always-on digital associates
Contextual, human-like responses
Empower contact center agents
Serving all retail use cases
The Orhan.ai Agent Platform leverages agentic capabilities to integrate with retail systems, offering customers seamless experiences and empowering employees with the insights they need.
Use Cases
- Examples
- User authentication
- Profile Management
- Payment Management
- Agentic Product Search
- Experience Product Search
- Product Search & Comparison
- Promotions - Create, Modify, Cancel
- Carts - Add, Modify, Checkout, Delete
- Order Fulfilment & Modification
- Order Status, Tracking, Cancellation
- Payment Processing
- Cancel Delivery
- Delivery Updates Date, Time, Address
- Autoship - Create, Modify, Cancel
- Returns Management
- Product Feature FAQ
- Return Handling Automation
- Product Troubleshooting FAQ
- Support Ticket Creation
- Sales metrics Dashboard-Reporting
AI for Retail
- AI Agents
- CCaaS
- Agent Assistance
- Outbound
- Channels
- Voice
- Messenger
- Social
- Web
- Email & SMS
- Chat
- Mobile
- Voice Assistant
- Orhan.ai Agent Platform
- AI Services
- Data Services
- Core Services
- No-Code Tools
- Compliance
Integrations
- Compliance
- Enterprise Systems
What’s damaging your retail organizations’ brand?
Limited self-service
Lack of personalization
Slow response times
Insufficient information
- Pre-built App | AI for Retail
Elevate retail service in store and online with AI agents
Harness AI to elevate retail experiences by automating self-service, personalizing interactions, and empowering employees with smart tools for greater efficiency.
Customer-centric AI agents
Transform retail experiences with advanced AI agents that automate interactions, personalize shopping journeys, and empower customers to easily find and purchase what they’re looking for.
Intuitive search
AI agents understand customer queries, deliver personalized, tailored responses, and resolve issues independently, eliminating the need for human intervention.
Instant information
Customers can quickly get the information they need, whether it’s tracking their shipment, updating delivery addresses, or learning how to make a return.
Hand-off to human agents
When complex issues arise, customers are seamlessly transferred to live agents who provide efficient and empathetic resolution, ensuring a smooth experience.
Tailored shopping experiences
Create exceptional retail experiences by delivering convenient, personalized interactions that address individual customer needs and preferences.
Personalized interactions
Leverage customer profiles, preferences, and transaction data to provide personalized product recommendations and services, ensuring more relevant and engaging retail experiences.
Instinctive conversations
Enable customers to interact with AI Agents through natural, intuitive conversations, creating more personal and human-like shopping experiences.
Multi-language support
Allow customers to engage in their preferred language, fostering a stronger connection and making retail experiences more welcoming and accessible.
Human agent empowerment
Leverage real-time smart recommendations, automated tasks, and sentiment analysis to enhance agent efficiency, deliver personalized shopping experiences, and address customer needs effectively.
Smart recommendations
Analyze customer interactions and provide real-time product recommendations to agents, tailored to the customer’s shopping history and preferences.
Automate routine tasks
Automate tasks like placing and tracking orders, checking inventory, and processing returns, enabling agents to focus on building rapport and creating a personalized experience for customers.
Analyze sentiment
Detect customer sentiment in real time, whether satisfaction, excitement, or dissatisfaction, helping agents adjust their approach for a more positive shopping experience.
Optimize in-store experiences
Provide associates with instant access to product information, automate tasks like inventory tracking and sales reporting, and enable personalized assistance to enhance service, resolve issues, and drive sales and loyalty.
Access to knowledge
Equip associates with mobile devices and tablets to access product info, make comparisons, and stay informed on operations, including theft or emergencies.
Automate routine tasks
Automating tasks like ordering, inventory tracking, stock replenishment, and sales reporting lets associates focus on delivering better customer service.
Personalized customer assistance
Based on customer history and preferences, associates can recommend new products, offer loyalty promotions, and help with returns or exchanges.
AI agents provide customized product and service recommendations and resolve issues quickly, creating seamless and distinct shopping experiences for customers without requiring a live agent for assistance.
Equipping human agents with real-time recommendations, task automation, and customer sentiment analysis enables them to provide personalized support for stronger relationships and exceptional shopping experiences.
With instant access to product information and customer histories, associates can offer personalized assistance, recommend products, and resolve issues efficiently, boosting customer loyalty and sales.