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  • Agent AI

Agent AI Assistance

Use generative AI models to automate workflows, offer real-time advice, compose interaction summaries, provide dynamic playbooks for agent guidance, and offer live coaching.

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Analyst Proof

Empower every agent to do more with AI

Provide intelligent guidance, streamline tasks, and enhance service quality with real-time, AI-driven support.

Next-best Action

Guiding better outcomes

Assist human agents with next-best actions using generative AI-powered suggestions based on the current conversation and customer history.

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REAL-TIME COACHING

Your human agents, but better

Analyze customer conversations and speech patterns to improve human agent performance with immediate, context-specific guidance.

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Task Automation

One-click task completion

Gather required customer information, across native and third-party applications using generative AI to automate workflows with a simple click.

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Guided Playbooks

Intelligent experiences

AI-powered guided playbooks help human agents provide consistent and compliant service for all interactions to accelerate ramp time and improve agent confidence and performance.

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Enteprise-ready RAG

Stop searching and start finding

Using enterprise-ready RAG, human and AI agents can easily search for and access information across public and private knowledge bases to improve agent efficiency.

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Sentiment Analysis

Gain insight with sentiment

Discover what your customers think and feel using sentiment analysis to help your human agents provide informed, empathetic responses.

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Auto Summarization

Save time, reduce distractions and improve efficiency

AI-powered auto summarization empowers your human agents to focus on customersm, instead of taking notes, asking follow up questions, and doing tedious post-call work.

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Real-time visibility

Summarization automatically transcribes self-service or live interactions providing an immediate view into previous interactions on all channels.

Wrap-UP Automation

Use generative AI to automatically summarize chat and call interactions as soon as the interaction ends, agents simply review and click to submit.

Multi-language Support

Summarization supports multiple languages offering native support for most languages using Kore.ai’s fine-tuned large language model, or other model sources.

Completely unified data

Consistent summaries are automatically added to CRMs like Salesforce, Zendesk and Servicenow, to your database of record, or homegrown CRM through open APIs.
  • Additional features

Give agents the tools they need to succeed

Here are some more examples of how we arm your agents with the data, flexibility, and control to enrich every customer interaction.

Transcriptions

Real-time interaction visibility

Provide an immediate view into interaction history allowing agents handling transferred calls to read and understand the previous interaction, without requiring the customer to restate the reason for the call.


Flexible and Dynamic Override

Control corrections in real time

Flexible and dynamic override or “The Override Bot” is an essential tool that allows agents to correct errors in next-base actions to maintain conversation flow and enhance customer trust and experience.


Post-interaction Analysis

Summarize automatically

Automatically summarize and analyze chats and calls live, and including data from past interactions so agents can proactively anticipate the reason for customers' outreach.
Insights and Analytics

Continuous improvement

Make data-driven decisions to improve the performance of your AI agents. Use comprehensive views of both voice and digital channels so you can fine tune your self-service options to provide the best customer experience.
Unified Desktop

Keep it in one view

A unified agent desktop boosts each agent’s efficiency and productivity with AI-driven real-time support, co-browsing, and tailored interactions in one place. Agents use a number of applications to help customers all in one place
Pre-built Integrations

Rapidly ingest and sort data

With over 150 pre-built connectors with third-party systems, from models, data, cloud, and systems or record like customer relationship management (CRM) and agent desktops you can build and power your AI agents with enterprise-wide data quickly.

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