Solve IT support use cases
The Orhan.ai Agent Platform leverages agentic capabilities to integrate with enterprise systems for tasks like ticket resolution, system access requests, and IT support. AI agents and agentic apps help streamline operations, enhance support, and improve efficiency at scale.
Use Cases
- IT Self-Service
- View Tickets
- Escalate Tickets
- Resolve Tickets
- Create Incidents
- View or Add Comments to Tickets
- Check Application Health
- View Related Outages
- View Related KB Items
- Request Equipment
- View All Requests
- Escalate Request
- Resolve Request
- Reset Passwords
- Unlock Accounts
- Search IT Domain Knowledge
- Manager View Requests
- IT Help Desk
- Memorize Last Tickets
- Triage Tickets
- Agent Transfer
- Agent Assistance
- Admin Control
- Define Business Rules
- Run Simulations
- Broadcast Notifications
- Admin Dashboards
AI for IT
- Workspace Search
- AI AGENT MARKETPLACE
- Custom AI Agent
- Intelligent Orchestrator
- Channels
- Chat
- Web
- SMS
- Social
- Mobile
- Voice
- Messenger
- Orhan.ai Agent Platform
- AI Services
- Data Services
- Core Services
- No-Code Tools
- Compliance
Integrations
- Service Management
- Identity and Access Management
- Hardware Asset Management
- Incident Management
What is holding your IT organization back?
The IT support teams face mounting pressure to deliver faster resolutions with fewer resources, outdated approaches, and technology. These fundamental challenges prevent IT support from becoming the agile, efficient operation your business needs.
Limited AI utilization across IT support
Siloed IT support systems
Complex implementation
Ineffective AI solutions for IT support
- Pre-built AI accelerators
Accelerate IT support with AI agents
Reduce IT workload with AI automation that speeds up resolutions. Enhance employee satisfaction while ensuring seamless and efficient support operations leveraging AI agents.
Streamline service management
Deliver faster resolutions while reducing IT overheads with AI agents integrated with ServiceNow, SharePoint, and Zendesk to automate request handling, knowledge discovery, and ticket management.
Support self-service
Encourage employees to resolve IT issues independently through AI-driven conversations, reducing support workload.
Search knowledge
Assist employees to retrieve solutions to their IT issues on their own for faster resolution and efficiency.
Manage tickets
Enable your employees to submit, track, and resolve tickets using automation, reducing delays and misrouted requests.
Automate access management
Improve security and streamline access management with AI agents connected with Okta, Microsoft Entra ID, and Google Workspace to automate authentication and approvals, minimizing IT intervention.
Reset passwords
Allow employees to reset passwords securely via AI-powered authentication, reducing IT support team’s workload.
Unlock accounts
Instantly verify your employees’ identities and securely restore their accounts, minimizing downtime without IT intervention.
Approve requests
Accelerate access approvals from managers with AI-driven notifications, ensuring seamless and secure workflows.
Optimize hardware management
Simplify hardware requests and asset management with AI agents integrated with Service Now, Freshservice, Ivanti, and Splunk to improve tracking, reduce delays, and enhance efficiency.
Submit device requests
Enable employees to automate device requests and tracking, reducing delays and errors.
Facilitate device returns
Equip employees with an AI-powered guide for return processes, ensuring smooth tracking and recovery.
Monitor device health
Empower IT teams to analyze device performance with AI, preventing issues proactively.
Improve incident response
Strengthen IT security and response times with AI agents integrated with Sophos, Statuspage, and Microsoft Defender to automate alerts, track incidents, and improve risk mitigation.
Notify outages
Inform employees of outages with AI-driven alerts, improving response and readiness.
Track incidents
Help IT teams categorize, escalate, and resolve incidents faster with AI automation.
Detect threats
Catch anomalies and inform employees instantly, enhancing security and response times.
Upgrade IT help desk support
Enhance your IT support with AI agents that automate ticket routing, generate insights from past incidents, and proactively notify employees by integrating tools like Jira, Zendesk, Service Now, and more. Reduce IT workload, speed up issue resolution, and enable teams to focus on high-priority tasks.
AI-driven agent coaching
Provide real-time guidance to IT agents, improving response accuracy and reducing resolution times for complex support issues.
Omnichannel AI support
Deliver consistent support across multiple channels, enabling employees to get help anytime, anywhere, while reducing IT workload and improving satisfaction.
